Privacy Policy & Terms of Use

1. Information We Collect

We may collect the following information from users:

• Full name
• Mobile number / WhatsApp number
• Email address
• Address or service area
• Age or age range
• Profession or service category
• Profile photo
• Any other information voluntarily submitted by the user

2. Consent to Receive Business Communications

When a user registers, creates an account, or provides consent through our platform, the user authorizes us to contact them for business-related purposes.

• Promotional messages
• Service updates
• Special offers and discounts
• Business advertisements
• Customer support communications

Communication may occur through:

• WhatsApp
• Email
• SMS
• Phone calls (where permitted by law)

Users may withdraw marketing consent at any time by contacting us.

3. Job-Seeker / Service Provider Profiles

Users who register as service providers, workers, freelancers, contractors, or professionals may create public profiles to help customers find and contact them.

The following information may be displayed publicly:

• Name
• Profession
• Service category
• Contact number
• WhatsApp number
• Service area
• Address or location details
• Age or age range (if provided)
• Profile photograph (if uploaded)
• Other information selected by the user for public display

By enabling a public profile, the user authorizes us to display this information so potential customers can contact them.

4. Purpose of Displaying Profiles

Our platform connects customers with professionals and workers, including:

• Plumbers
• Masons (Mistri)
• Electricians
• Mechanics
• Painters
• Cleaners
• Carpenters
• Technicians
• And similar service providers

Public profile information helps customers find suitable professionals and contact them directly.

5. How We Use Personal Data

• Create and manage accounts
• Verify user identity
• Connect customers with service providers
• Send updates and marketing communications
• Improve platform functionality
• Provide customer support
• Prevent fraud and misuse
• Comply with legal obligations

6. Sharing of Information

We may share information:

• With customers searching for service providers
• With employees and contractors assisting platform operations
• With technology, hosting, and communication providers
• When required by law, regulation, or government authority

We do not sell personal information except where legally permitted and disclosed to users.

7. User Rights

• Access personal information
• Correct inaccurate information
• Update profile details
• Request deletion of information where applicable
• Withdraw marketing consent
• Disable public profile visibility

8. Marketing Consent

Marketing messages will only be sent to users who provide consent through the platform. Users may opt out at any time.

9. Public Profile Terms

• The user confirms that all information provided is accurate.
• The user understands that customers may contact them directly.
• The user is responsible for keeping profile information updated.
• The user understands that public information may be visible online.

10. Accuracy of Information

Users must provide accurate and current information. We reserve the right to suspend or remove accounts containing false, misleading, or fraudulent information.

11. Security

We use reasonable security measures to protect user data. However, no internet-based service can guarantee complete security.

12. Children's Data

Our services are not intended for individuals who are below the age required to provide valid consent under applicable laws.

13. Changes to This Policy

We may update this policy from time to time. Updated versions will be posted on this page with a revised effective date.

14. Contact

For questions regarding this Privacy Policy, please use the contact information available on the Mistri Finder website.